The classic 7 Wastes (TIMWOOD) are ‘alive and well’ in the Service Operations world whether in a department/function or in…
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Good reads
Six essential skills for lean leaders
Six Essential Skills for Lean leadership – Questions? What sort of direction should you provide for your lean programme or…
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“Have we got a process improvement project or an implementation project?”
We regularly get questions from potential customers asking our opinion on what makes a (good) process improvement project in preparation…
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Lean Six Sigma in a nutshell
Lean tools are used to streamline processes that don’t add value to an end user or customer by eliminating ‘waste’…
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Capturing the Voice of the Customer
Capturing the Voice of the Customer Aim The Voice of the Customer (VOC) aims to establish who are the key…
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What should we measure?
When we set out to improve a process we need to measure how it’s performing ‘now’ (current state) and later when…
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